Commercial support and professional services for VyOS

From earlier posts, you may remember Sentrium S.L., an IT consulting company founded by one of the VyOS maintainers and two long time VyOS users and community members.
In this post I (Daniil Baturin, that is) speak as a Sentrium founder, so "we" refers to all Sentrium employees, not to all VyOS maintainers as usual.

Now Sentrium is ready to offer commercial support and professional services for VyOS.

We plan to use funds towards VyOS project in various ways, including hiring people for both short-term/long-term tasks like bugfix and feature implementation, documentation improvements, VyOS events, building VyOS testing labs available for all contributors, development of training and certification programs and much more

Small businesses, educational institutions, and nonprofits may be eligible for discounts (subject to review, please contact us for details).

If you are interested, drop us an email to sales@sentrium.io or visit our website (http://www.sentrium.io/).

Commercial support

We offer two types of support plans at a fixed price:

  • Basic: email support only, response within two business days, 1500 eur/year
  • Standard: email support only, response within one business day, 5000 eur/year
To clarify it: it’s not 1500 or 5000 for each router, it’s for the entire company (single legal entity) no matter how many routers it uses.

VyOS support includes answering questions that you may have about VyOS, its installation and upgrade process, features and their usage and so on. We also can review customer network diagrams and config files and suggest what features and protocols to use and what changes can be made to optimize performance and scalability.

If you find any bugs or have any feature requests, we will help you figure out the details and reproducing procedure (in case of a bug) and communicate it to VyOS developers. We also offer external monitoring and emergency security notifications as part of support plans.

Custom support plans with different terms, such as included phone support, shorter response times or 24/7 support, hands-on assistance, etc. are also available since everyone's needs are different, and it's hard to devise a one size fits all solution, the cost is negotiated on case by case basis.

Professional Services

Professional services include VyOS installation, upgrade, migration from competing platforms, configuration according to requirements, troubleshooting and so on.

The base rate is 200 eur/hour, though depending on the complexity of the task and environment it may be lower or higher.

UPD:
updated offering published here

Servers maintenance: phabricator and jessie build host

Hi everyone,

I bet you are all tired of this stuff already, but then again, so we are. We ourselves hope it's the last big maintenance we get to do at that site and then everything will stay stable for a while.

We are moving all VMs to new servers with more optimal hardware configuration and optimizing some configs. Among the VMs that will go down, likely for a few hours, are phabricator and jessie build host.

Things should get back to normal once we are done, we'll make another post when it's complete.

Should VyOS adopt the new logo or not? Participate in the poll.

We realized that we've been doing it wrong. We asked this question, but didn't give the readers an easy way to answer it!

Well, this is fixed now. Please participate in the poll: https://phabricator.vyos.net/V1

If you don't have a Phabricator account, it's a good chance to create one, as Bugzilla will be eventually phased out. If you don't want to register a new account, you can register through Github, Google, or Facebook.

Should VyOS adopt the new logo or not?

The logo is hardly the most important thing in the world, but that's what's displayed on the website and what people put on mugs and shirts, so we'd better decide.

A while ago, a new logo was proposed. You can view it in different variations here: https://phabricator.vyos.net/M1 

In the discussion in the old blog and the phabricator post above, a number of people told us which variation they prefer, but no one asnwered the most important question: should we drop the old logo and start using the new one or not?

Please do answer it. If you like the old logo and don't want to change anything, say it. If you think the new logo is better and we should start using it, then say it too.

Since we are going to update the main http://vyos.net website (there's even a draft of its content, which everyone is invited to review: https://phabricator.vyos.net/M3), and we started working on its design, we need to make this decision.

Thanks!